1. Overview
Vila Finishes respects your privacy and is committed to handling personal information carefully, transparently and responsibly.
This Privacy Policy applies to personal information collected through the Vila Finishes website, contact forms, email, telephone, WhatsApp, social media and other direct business communications.
In this policy, “we”, “us” and “our” refer to Vila Finishes.
2. Information we may collect
Depending on how you interact with us, we may collect:
- Your name
- Your telephone number
- Your email address
- Your suburb or project location
- Information about your proposed project, property or requested service
- Your preferred method of contact
- Photographs, plans, measurements or other project information you voluntarily provide
- Records of communications between you and Vila Finishes
- Basic technical website information such as browser type, device type and pages visited, where analytics tools are enabled
Please do not submit sensitive personal information unless it is genuinely necessary for your enquiry.
3. How we collect personal information
We generally collect personal information directly from you when you:
- Complete our website enquiry form
- Call, email or message us
- Contact us through WhatsApp or social media
- Request a consultation, quotation or service
- Provide project images, plans or specifications
- Engage Vila Finishes to perform work
4. How we use personal information
We may use your information to:
- Respond to your enquiry
- Discuss your project, requirements and suitable decorative finishes
- Arrange consultations, site visits or quotations
- Provide and manage requested services
- Communicate about scheduling, project progress or follow-up matters
- Maintain business and customer service records
- Improve our website, services and client experience
- Meet legal, accounting, insurance or regulatory requirements
We will not use your personal information for an unrelated purpose unless you have consented or the use is otherwise permitted or required by law.
5. Disclosure of information
We may disclose personal information where reasonably necessary to operate the business or provide the requested service, including to:
- Employees, contractors or trades involved in your project
- Website hosting, email, cloud storage and technology service providers
- Accountants, insurers, legal advisers or other professional advisers
- Government bodies, regulators or law-enforcement agencies where required by law
We do not sell personal information to third parties.
6. Storage and security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.
Information may be stored in email accounts, business devices, cloud services, project records and other systems used to operate Vila Finishes.
No internet transmission or electronic storage method can be guaranteed to be completely secure. You should avoid sending confidential information through the website form unless necessary.
We retain information only for as long as reasonably required for the purpose for which it was collected, business recordkeeping, dispute management and legal obligations.
7. Access and correction
You may contact us to request access to personal information we hold about you or to ask that inaccurate, incomplete or outdated information be corrected.
We may need to verify your identity before responding to an access or correction request.
9. Third-party websites
Our website may contain links to platforms such as Instagram, Facebook, TikTok, WhatsApp or other external websites.
Vila Finishes is not responsible for the privacy practices or content of third-party websites. Their own terms and privacy policies apply.
10. Privacy concerns or complaints
Please contact us if you have a question, concern or complaint about how your personal information has been handled.
We will review the matter and aim to respond within a reasonable period.
11. Changes to this policy
We may update this Privacy Policy as our business, website, technology or legal obligations change. The current version will be published on this page with its latest update date.
12. Contact Vila Finishes
For privacy enquiries, access requests or corrections, contact: